Most of my Gen Z colleagues entered the workforce in a time of post-COVID disruption, with increasing remote work, instant communication and access, and changing norms around professional identity and etiquette. Expectations on what is work “appropriate” can change over time, but perceptions (particularly from older colleagues) can often lag behind. There are unwritten rules and expectations of every workplace, and they can become glaring issues if you don’t learn the “language” and try to adapt accordingly.  

Here are some common mistakes that can send mixed signals to your older team members, as well as tips to make sure you’re speaking the language of professionalism in any workplace.  

• Multitasking or looking at your phone during meetings – While you might just be trying to multitask, this may signal that you are distracted or uninterested. It’s best to put the phone away, and if you’re taking notes, indicate that at the start of the meeting.  

• Keeping your camera off during virtual meetings – I’ve seen a lot of videos online where younger workers choose to keep their cameras off during meetings if they aren’t presenting, under the guise of privacy or efficiency. This often signals that you are disengaged or can even be interpreted as disrespectful. Eye contact is important, and visibility is often equated with professionalism. Keep your camera on during meetings unless you are specifically told otherwise.  

• Casual language and tone (particularly in writing) – Would it be faster to respond with just an “ok” and a thumbs-up emoji? Possibly. But it can also be interpreted as disrespectful or unpolished. Even punctuation can carry different weight across generations (like how you don’t type in all CAPS unless you want to sound like you’re yelling something). Respond to emails with warmth and use your writing to build relationships. 

• Using AI without disclosure – I’ll admit I’m not an early adopter of AI tools, and there is much to be said about the efficiency and creativity that AI can bring to the table. But if you’re not disclosing the tools, it can come off as inauthentic and sometimes even lazy. Don’t pass AI ideas off as uniquely your own, and be open about when and how you use those tools.  

• Dressing informally (even while virtual) – I get it, you want to be comfortable! And who cares what you look like as long as the work is done, right? Eh, not always. The way you dress is interpreted as a sign of respect and seriousness. Skip the hoodies or pajamas on your work-from-home days. For in-person office days or events, confirm expectations and dress appropriately. 

This blog was written by NeW Vice President of Programs, Alexis Flowers.